Frequently Asked Questions
Q: A product is showing as out of stock, can you get any more?
If you are looking for a particular product that is showing as out of stock on our site, or perhaps you can't find it at all. Please either email us or call us and we will try to order it for you.
Q: Can I pre-order a product before it comes out?
If you want to purchase a new released product, you will be glad to know we do offer a pre-order service on any item. Please contact us on [email protected] for more information.
Q: The area I live in is VAT exempt - will VAT be removed?
If you live in a VAT exempt area our system will automatically detect that and your order will not be subject to VAT.
Q: Do all your sunglasses come with a case or cover?
Delivery & Shipping.
Just-Sunglasses use either Interlink, My Hermes, DPD (European) TNT (International) FedEx (North America) to ship items. Please note smaller items may be sent by Royal Mail.
Q: When will my order be despatched?
We try to despatch all orders within 24-48 hours of original payment. (excludes weekends and holidays). Most products are usually despatched within 12 hours.
Q: Will I need to sign for my parcel?
Most items will require a signature on delivery. If you are at work during the day we recommend that you select your place of work as the delivery address.
Q: Can I collect my order from you store?
Q: Do you offer next day delivery?
Yes, we do. This option will be available at checkout.
Q: What is your returns policy?
Q: Will you pay for the postage to return products?
We are happy to pay for the return of an order if the issue was a mistake on our behalf
Letchworth Tennis & Squash Club
Letchworth Garden City
We are based in Letchworth Tennis & Squash Club.
Telephone or email your question and we will endeavour to answer your enquiry quickly.
Q: Some frames have more than one frame size, like 48x22x140. What does this mean?
48mm is the width of each lens along the center, 22mm is the width of the bridge for the nose and 140mm is the total length of the side arms.
Q: Can I order frames with plain lenses that have no prescription in them?
Yes, we do fit plain lenses to all our frames if required. However, the plane lenses we fit will be of optical quality to avoid distortion. We mostly fit just clear plane lenses, but you can have the lenses tinted if required. e.g. dark sunglass tints, light ‘cosmetic’ graduated tints, photo chromic or Polaroid etc.
Q: Can I order more than one frame at a time?
Yes, we ship a maximum of three frames per order. Orders exceeding three frames will be dealt with on a case by case basis. *Please note: for orders of more than three frames: (1) If 50% of the order is purchased, no further charges will apply. (2) If over 50% of the order is returned, a 10% fee will be charged to cover extra admin costs.
Q: What if my frames are out of stock?
For frames that are out of stock, we will contact you with an estimated delivery time.
Q: Are all your retro frames genuine Vintage?
A lot of our vintage frames in the Retro section are genuine vintage. They are unworn and in pristine condition and can be fitted with your prescription if required. Other Frames are reproductions of vintage Designs.
Q: Don't plastic lenses scratch more easily?
Hard ‘scratch resistant’ coatings and ‘anti-reflection’ coatings protect the surface of modern plastic lenses to a very high standard. The advantages of comfort and safety make them highly recommended against the use of glass lenses.
Q: What are anti reflection coatings?
Anti Reflection coatings on your lenses reduce surface reflections that can get in the way of your vision. These reflections also make it difficult for another person to see your eyes clearly.