Customer Services

  • About Us

    Just Sunglasses 

    We are a sunglasses and Sport frames specialist. We want to make sure you have the best sports equipment when playing the sport of your choice. We offer a personal service in our stores or telephone and email for all of your questions.

    We have the latest range of Sunglasses, Goggles and accessories and much more all at fantastic prices. We also offer multi-buy deals on a selection of products on our website and in store. So if your looking for cheap frames and lenses, the latest style and ranges, multi-purchase deals on high end brands or just want to browse for your next purchase you have found the best online sunglasses store.

  • Delivery & Pricing

    UK Deliveries

    ORDERS Over £150 WILL BE DESPATCHED RECORDED DELIVERY FREE OF CHARGE WITHIN THE UK. RECORDED DELIVERY TAKES 2-3 DAYS.

    ROYAL MAIL TRACKED 48 HOUR DELIVERY £3.99
    This service will aim to deliver within 48 hours. Please place your order before 3:15pm.

    ROYAL MAIL TRACKED 24 HOUR DELIVERY £5.99
    This service will aim to deliver within 24 hours. Please place your order before 3:15pm.

    EXPRESS COURIER £7.99
    This service is guaranteed next working day before 6pm. Please place your order before 3pm.

    International delivery costs and times

    NEW LOWER INTERNATIONAL DELIVERY RATES - SELECTED DESTINATIONS

    Please note we can only send international orders to a street address ie not a PO box due to international shipping regulations. 

    Our standard international delivery costs are as follows:

    Austria, Belgium, Denmark, France, Germany, Liechtenstein, Luxembourg, Netherlands – 3 - 7 days - £12.00

    Czech Republic, Slovakia, Italy, Spain, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden, Slovakia – 3 - 7 days - £16.00

    Bosnia, Bulgaria, Croatia, Greece, Iceland, Israel, Latvia, Lithuania, Malta, Monaco, Montenegro, Norway, Romania, Russia and Switzerland – 3 - 7 days £40.00 per parcel

    Canada, USA, Australia, New Zealand, Hong Kong, Malaysia, Singapore - 4 – 10 days £30.00 per parcel (Whilst we try to keep shipping costs as low as possible, please note the final delivery cost will depend on the weight of the items ordered. See below for more details)

    International orders are dispatched via DHL by Air with full tracking service. If you would like any further details on your individual order, please do not hesitate to email us at [email protected]

    If your order is exceptionally heavy or large we may not be able to deliver within the shipping charges shown above. In this event, we will email you with a quote for delivery costs. You can then decide if you wish to pay any additional charges or amend your order.

    We reserve the right to revise any shipping costs/dates/times when necessary. We retain the right to refuse/amend any orders that do not comply with the delivery options available to us at this time. International delivery times are given for guidance purposes only and cannot be guaranteed, although we will do our upmost to ensure that your order reaches you as promptly as possible.

    Please note: All non-UK customers are responsible for any import taxes and duties.

  • Returns & Faulty Goods

    All orders are covered by our 14 day exchange or refund promise.

    Returns should be sent to:

    Just-Sunglasses – Returns
    Letchworth Tennis & Squash Club
    Muddy Lane
    Letchworth
    Herts
    SG6 3TB

    Returns can only be accepted in original packaging/ unworn/ with labels or shoe tags still attached within 14 days of receipt of order. Please enclose your order number, proof of purchase and your full contact details. Customers are responsible for the cost of returning any unwanted items to us. 


    International Returns
    For enquiries regarding international returns, please email [email protected]

  • Privacy & Cookies Policy

    This privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

    Information collected by our website

    • What we collect

      For the purpose of making an enquiring or placing an order, our website may collect the following information. Your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.

    • What we do with the information collected

      We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to or email us.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    Security

    • Website Security

      We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    • Payment Security

      We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will never store your credit/debit card information on our website. All electronic transactions you make to or receive from us will be encrypted using SSL technology via GEOTrust and will be transferred and processed by SagePay. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

      External Links

      Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    An introduction to cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

    Cookies deployed by our website:

    • ensure that functionality operates as intended
    • remember your choices and preferences during and between visits
    • allow you to share pages via social network widgets like Facebook, Twitter and AddThis
    • allow you to interact with our website by leaving comments or opinions
    • post enquiries via our Anti-Spam enquiry form
    • track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website

    Cookies are not deployed to:

    • collect any personal identifiable information (without your express permission)
    • collect any sensitive information (without your express permission)
    • pass data to advertising networks
    • pass personally identifiable data to third parties
    • pay sales commissions

    Your consent for cookie deployment by our website.

    Upon your first visit to our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an 'Implied Consent' basis. This means that we will assume that you have opted-in for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. By default, the majority of popular web browsers automatically permit websites to deploy cookies onto your device. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner's Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

    Cookies used by our website

    • Social Network Sharing

      We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make 'Social Sharing' accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

    • Analytical Tracking

      Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google's Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

    • Cookie Consent Check

      As mentioned above, upon your first visit our website displays a banner at the top of the page alerting you about cookies being deployed by our website. In order for our website to remember your choice of opting-in, we store an anonymous cookie to remove the alert banner for 28 days. To prevent this cookie being stored, simply do not accept and close the alert. If you have already accepted the alert and you wish to remove the cookie, please clear your cookies within your browser settings.

    • Wordpress

      Our website, either in full or in part, is built on the popular open-source CMS framework - WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website's content. If you do not wish to participate in commenting on our website, Wordpress will not deploy any cookies onto your device. Cookies will only be created by Wordpress if you actively register or comment via the clear forms on our website.

    • Magento

      Our eCommerce website is built on the popular open-source platform - Magento. Magento and eCommerce platforms in general require the use of several essential cookies for the website to function correctly. A comprehensive list of the 25 cookies Magento may use are detailed in the table below.

    • Enquiry Forms

      Visitors can choose to contact us via enquiry form(s) on our website. In order to prevent spam enquiries, we protect our forms with a 'CAPTCHA' challenge to ensure the submission is from a living person, rather than a computer bot. This CAPTCHA challenge creates a cookie that is used only to check the input response from the user is correct. The CAPTCHA cookie does not store any other information from your enquiry.

    • Google Maps/Places

      Our website may have our Google Maps/Places profile embedded within an iframe. Google Maps creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places

    Actual cookies deployed

    Below is a table of information which lists all cookies deployed and used on our website.

    Cookie CategoryCookie NameCookie Description
    Google _utma A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.
    _utmb A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.
    _utmc A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.
    _utmv Used for reporting in Google Analytics classifying the visitor.
    _utmz A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
    PREF, NID This cookie is set by Google Maps when you load a map of our location
         

    How to disable cookies

    Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.

    If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software - http://en.wikipedia.org/wiki/Spyware. As mentioned earlier in this page you call also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.

  • Terms & Conditions

    1. DEFINITIONS
    1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller.
    1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.
    1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.
    1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller
    1.5 "Seller" means Just Rackets, PO Box 51, Hitchin, Herts, SG5 3UQ.
    1.6 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the seller.

    2. CONDITIONS
    2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
    2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
    2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
    2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

    3. ORDERING
    3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase.
    Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
    3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    4. PRICE AND PAYMENT
    4.1 The Price of the Goods shall be that stipulated on the Seller’s Website. The Price does include VAT but not delivery charges.
    4.2 The total purchase price, including VAT and delivery charges, will be displayed in the Buyer’s shopping cart prior to confirming the order. All payments will be made in GBP £’s Sterling.
    4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
    4.4 In the case of all sales, payment of the Price plus VAT and delivery charges must be made in full through the secure payment system on the website.

    5. RIGHTS OF SELLER
    5.1 The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.
    5.2 The Seller reserves the right to withdraw any Goods from the Website at any time.
    5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

    6. AGE OF CONSENT
    6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.
    6.2 If the Seller discovers that the Buyer is not legally entitled to order certain goods, the Seller shall be entitled to cancel the order immediately, without notice.

    7. WARRANTY
    The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.

    8. DELIVERY
    8.1 Goods supplied within the UK will normally be delivered within 14 days of the confirmation of order. It is assumed that the delivery address is accessible by lorry if required. If this is likely to be a problem, please inform us at the time of order. 8.2 Goods supplied outside the UK will only be shipped by prior arrangement.
    8.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date.
    8.4 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
    8.5 Delivery of the Goods shall be made to the Buyer’s delivery address specified in the order confirmation and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The goods will be delivered between the hours of 8.00am and 6.00pm. The person who placed the order will need to be available to sign for the delivery.
    8.6 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

    9. CANCELLATIONS AND RETURN
    9.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email or letter within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. A telephone conversation does not constitute notification of non acceptance.
    9.2 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
    9.3 If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller in writing at the following address, Just Rackets, PO Box 51, Hitchin, Herts, SG5 3UQ or by email to [email protected] within 7 days of receipt of the goods.
    9.4 Goods must be returned by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods excluding delivery charges, if any) except for return postal charges within 30 days of cancellation. There will also be a 25% handling & restocking charge deducted from the refund. If the goods are to be collected the cost of collection will also be deducted from the refund to the buyer.
    9.5 Goods will only be accepted for refund if they are in a merchantable condition ie. Unopened and in original packaging and undamaged.
    9.6 Goods to be returned must clearly show the order confirmation number obtained from the Seller on the packaging.
    9.7 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damaged goods.

    10. LIMITATION OF LIABILITY
    10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
    10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

    11. WAIVER
    No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

    12. FORCE MAJEURE
    The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

    13. SEVERANCE
    If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

    14. CHANGES TO TERMS AND CONDITIONS
    The Seller shall be entitled to alter these Terms and Conditions at any time. But this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

    15. GOVERNING LAW AND JURISDICTION
    These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.